LEGAL · TERMS
The agreement between you and Luna when you use our site, open an account, or book a chauffeur. Clear obligations on both sides.
These Terms of Service ("Terms") form a binding agreement between you ("Client," "you") and Luna Executive Chauffeurs ("Luna," "we," "us," "our"), governing your access to and use of lunaexecutivechauffeurs.com, our client dashboard, and the chauffeur transportation services we make available (collectively, the "Services").
Please read these Terms carefully. By creating an account, confirming a reservation, or otherwise using the Services, you acknowledge that you have read and agree to be bound by these Terms and by our Privacy Policy.
By checking "I agree" at signup, by confirming a reservation, or by otherwise using the Services, you accept these Terms on your own behalf or, if you are booking on behalf of a company or another person, on behalf of that entity or person, whom you represent you have authority to bind.
If you do not agree to these Terms, please do not use the Services.
Luna provides pre-arranged private chauffeur ground transportation in the State of Florida and, through a vetted affiliate network, in additional markets worldwide. Vehicles are operated by professional chauffeurs — either directly employed or engaged by Luna, or operating under an affiliate agreement with Luna. The Services also include the website, the client dashboard, booking confirmations, dispatch communications and customer support.
Luna reserves the right to modify, suspend or discontinue any part of the Services at any time, with or without notice. We are not liable to you or to any third party for any such modification, suspension or discontinuation.
Our standard cancellation policy, unless a different policy is stated on your confirmation (for example for weddings, multi-day roadshows, corporate events, or exotic vehicles):
Flight delays, mechanical issues on our side, or force majeure events are handled on a good-faith basis — we will reschedule or refund as operationally appropriate.
Luna commits to professional chauffeurs — licensed, insured, background-checked, in uniform, operating clean, late-model vehicles. Our crew is trained to drive with discretion, stay available, and leave you alone when that is what the moment asks.
In return, you and your guests agree to:
Luggage capacity is stated per vehicle class; excess luggage may require a vehicle upgrade at additional cost, subject to availability.
You may not use the Services to:
The Luna Executive Chauffeurs name and logo, the site design, the photographs, the copy, the typographic system, the video content, the client dashboard software and all related materials are owned by Luna or its licensors and are protected by United States and international copyright, trademark and other intellectual property laws.
Subject to these Terms, Luna grants you a limited, non-exclusive, non-transferable, revocable license to access and use the website and client dashboard for your personal, non-commercial use to book and manage your own reservations. All other rights are reserved.
You may not copy, reproduce, modify, distribute, publicly display, publicly perform, or create derivative works of any material on the Services without our prior written consent.
The Services may contain links to third-party websites (for example, hotel partners, affiliates, or mapping providers). These links are provided for convenience. Luna does not endorse and is not responsible for the content, policies or practices of third-party sites. Accessing them is at your own risk and subject to their terms and privacy policies.
The Services, including the website, the client dashboard and any information made available through them, are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory or otherwise, including — to the maximum extent permitted by applicable law — implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Luna does not warrant that traffic, weather, airline schedules or third-party events will not affect a ride. Estimated arrival times are estimates. Luna takes reasonable commercial measures to meet them, but they are not guarantees.
To the maximum extent permitted by applicable law, in no event will Luna, its affiliates, officers, directors, employees, agents, licensors or service providers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, data, opportunity, goodwill, or missed flights or meetings, arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, Luna's aggregate liability for any claim arising out of or related to these Terms or the Services shall not exceed the greater of (a) the total fees paid by you to Luna for the specific reservation giving rise to the claim, or (b) five hundred U.S. dollars ($500).
Nothing in these Terms limits or excludes liability for (i) death or personal injury caused by Luna's negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be limited or excluded under applicable law.
You agree to defend, indemnify and hold harmless Luna and its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or in any way connected with (i) your breach of these Terms, (ii) your misuse of the Services, (iii) your violation of any applicable law, or (iv) the acts or omissions of any guest you book for.
These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. For any matter not subject to arbitration under section 15, you and Luna submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
Before filing any formal claim, you agree to contact us at support@lunaexecutivechauffeurs.com with a written description of the issue and the resolution you seek, and to allow us sixty (60) days to respond and attempt to resolve the dispute in good faith.
If informal resolution fails, any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, with the seat of arbitration in Miami-Dade County, Florida. Arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
Either party may bring (i) a claim in small-claims court if it qualifies, or (ii) a claim for injunctive relief to protect intellectual property rights or to prevent unauthorized access to the Services.
You and Luna agree that any dispute will be brought only on an individual basis. You and Luna waive any right to participate as a plaintiff or class member in any purported class, collective, representative, multiple-plaintiff or consolidated action.
You may opt out of this arbitration agreement by sending written notice to legal@lunaexecutivechauffeurs.com within thirty (30) days of first agreeing to these Terms, stating your full name, email used on the account, and your intent to opt out. Opting out will not affect any other provision of these Terms.
You may close your account at any time by writing to support@lunaexecutivechauffeurs.com. Luna may suspend or terminate your access to the Services, in whole or in part, with or without notice, if we reasonably believe you have breached these Terms or applicable law, or if required to comply with a legal obligation. Provisions that by their nature should survive termination — including IP, disclaimers, liability limits, indemnity, governing law and dispute resolution — will survive.
We may update these Terms to reflect changes in our Services, our practices, or applicable law. Material changes will be notified through the site, by email, or within the client dashboard before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, discontinue use and close your account.
See also our Privacy Policy.
